Return Policy
Last Updated: November 14, 2024
At +27 21 789 4563, we are committed to customer satisfaction. If you are not satisfied with our products or services, we are happy to help with refunds or exchanges. This Return Policy describes the conditions and procedures for refund requests.
1. Requirements for Refunds
To receive a refund, you must request it within the specified period from the date of purchase and meet the following conditions:
2. Refund Process
To request a refund:
- Contact our support team via email or phone.
- Provide your order details and the reason for the refund request.
- Submit the required documentation such as receipts or screenshots.
Our team will review your request and inform you of the outcome within 7 business days.
3. Partial Refunds
In certain cases, we may grant partial refunds:
4. Exceptions
No refunds will be granted in the following cases:
5. Refund Method
Upon approval, the refund will be processed as follows:
6. Exchange Policy
If you wish to exchange a product or service:
- Contact our support team with your order details.
- State the reason for the exchange.
- Our team will guide you through the exchange process.
7. Contact
For questions or assistance with refunds or exchanges, you can contact us at any time:
- Email: contact@techwavesa.co.za
- Phone: +27 21 789 4563
- Address: 47 Innovation Boulevard Century City, Cape Town Western Cape 7441, South Africa
Important Note: This Return Policy applies in accordance with your purchase terms and applicable Canadian consumer protection laws. We may update this policy occasionally, so we recommend checking it regularly.